Customer Rewards

• When you place an online order with us, for every £1 spent (excluding P&P) 1 x reward point is added to your Customer Account.
• The points are added when payment for your order is confirmed.
• Further points are added when you make subsequent online purchases.
• When you reach 100 points or more in your account, the points are automatically converted to a discount and made available to you at the checkout page You can also check on your current total by visiting "Your Account" then "Reward Account Information".
• When a discount is available, you have the choice of using the discount against the order you are currently placing, or saving it until a later date - to use the discount, just check the appropriate box on the checkout page.
• When a discount is taken, the equivalent number of points will be subtracted from your account.
• If the available discount is greater than the value of you order, then your order will be discounted by 100% (excluding P&P) and the remaining discount will be returned to your account as points.
• If an order is cancelled or refunded, the appropriate number of points will be deleted from your account.

• The old system consisted of points, vouchers and discount. We have now simplified this and cut out the vouchers!
• When we upgraded to or new site, any reward points in your account were carried across to your account in the new site. Any unused reward coupons were converted back to points and deposited to your account.
• On the old site, points were converted at the rate of £2.50 per 100 points - we have now doubled this to £5 per 100 points!

Please email or call us if you require further information.